Job Summary: The incumbent supports the implementation of Hillwood’s public programs by delivering pre-set curriculum, facilitating visitor program participation, and overseeing with the Youth Audiences Manager hands-on workshops at youth programs and festivals.
Essential Duties: Facilitates art-making activities with families and adults at public programs; teaches school, youth, and Girl Scout programs; and supports the implementation of festivals and youth programs.
- Facilitates visitor engagement through overseeing, with the Youth Audiences Manager, workshops, to include: greeting, orienting, and assisting visitors; graciously and effectively managing large groups of visitors; and providing excellent customer service.
- Helps visitors make connections between the hands-on activity and Hillwood’s collection.
- Prepares, maintains, and cleans up supplies at hands-on workshops.
- Applies understanding of youth audience characteristics and effective teaching techniques to teach guided tour experiences that inspire creativity and foster critical thinking for groups, including the Girl Scouts, schools, and other youth organizations.
- Assists with program evaluation by analyzing “keeps” and “changes” and reporting visitor feedback.
- Communicates effectively with Interpretation, Visitor Services, Facilities and Security to address immediate program and visitor needs and concerns.
- Supports program presenters at adult and youth programs, including festivals.
- Conducts independent research to continually broaden and deepen knowledge of Hillwood’s collections, founder, exhibitions and audiences.
- Assists with occasional off-site programs, such as family art activities at community events.
- Assures an engaging and exceptionally positive visitor experience.
- Reports to the Youth Audiences Manager and Adult Audiences Manager
Requirements: Knowledge and Experience
- Demonstrated experience in facilitating or teaching in informal or formal settings, especially with youth audiences.
- Experience with or open to learning basic art-making activities.
- Interested in learning about Hillwood’s collections, founder, exhibitions and audiences.
- BS/BA from an accredited college/university. A Master’s degree in Museum Education or a related field from an accredited college/university is a plus.
Skills and Abilities
- A warm, empathetic, enthusiastic, and engaging communicator.
- A friendly and engaging teaching presence.
- Flexibility, patience, and a positive outlook.
- A self-directed learner.
- Excellent interpersonal communication and presentation skills.
- A motivated and resourceful problem solver.
- Demonstrate commitment to, enthusiasm for, and comfort with a diverse range of people.
- Committed to reflective practice.
- Ability to meet the yearly time commitment.
- Regularly communicate effectively, professionally, and in a timely and responsive manner in English in person, over the telephone, through email, and other electronic means.
- Basic comfort level with and regular use of email and computers.
- A commitment to the spirit of Hillwood’s mission, vision, and interpretive messages and methods, and keeps them at that forefront of all professional endeavors.
Work Environment And Physical Conditions:
The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job or maybe encountered while performing the essential functions of this job.
The employee is regularly required to communicate professionally in person, over the phone, through email and other electronic means, move about their work area, between buildings and the campus grounds, stand for extended periods of time (rain or shine, except during severe weather conditions), ascend/descend stairs, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up and/or carry up to 25 pounds unassisted.
Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent Hillwood may do so without undue hardship. The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.
To Apply: Please submit a resume and cover letter to firstname.lastname@example.org explaining your interest in working at Hillwood and noting the days of the week (weekends and/or weekdays) you are available.