Join our team at Hillwood Estate, Museum & Gardens—home to over 5000 members—as a Membership Assistant! In this exciting role, you will provide exceptional customer service to our valued members, ensuring prompt delivery of membership materials and managing direct mail campaigns. You'll also play a crucial part in sending monthly renewal notices and processing both new and renewing memberships.

As a Membership Assistant, your strong relationship-building skills will be put to good use as you address membership inquiries in person, over the phone, and via email. Attention to detail is paramount as you maintain and optimize our CRM database and generate comprehensive membership reports.

We are seeking applicants who possess a basic understanding of fundraising principles and a genuine desire to learn and develop professionally. Alongside excellent customer service skills, qualified candidates should have experience working with databases and a background in a museum or cultural setting. Prior experience in detail-oriented work and a firm commitment to following established processes are highly valued. Candidates should have previous experience working with accuracy requirements, particularly in collaboration with a Finance team for recording gifts.

The Membership Assistant position follows a hybrid schedule, allowing for both in-office and remote work. You'll be part of a Monday-to-Friday schedule, from 9 a.m. to 5 p.m. For a comprehensive overview of the position, please refer to the full position description available here. 

About Us: 
Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where staff and visitors of all backgrounds can be inspired by the life of our founder Marjorie Merriweather Post.

We Offer: 

• A fabulous work culture that inspires your best work. 
• Flexibility with a hybrid work environment. 
• Support for career development with internal and external opportunities to learn and grow. 
• Our most popular medical plan has an upfront deductible of $1,500 per year for a single coverage and $3,000 per year for dependent/family coverage with a Health Savings Account (HSA) tied to the plan. 
  • Hillwood will contribute up to $1500 annually into your HSA if you elect single coverage or up to $3000 annually if you elect dependent/family coverage for the 2022 plan year prorated based on the effective month of your coverage. 
  • Employee contribution rates for medical plans are based on the coverage level selected at the employee’s base annualized salary. Essentially, those with higher salaries pay more for their medical coverage. The maximum employee contribution is $170 per biweekly payroll, most employees pay much less for medical insurance.
• Retirement Savings Plan. Hillwood matches up to 3% with a discretionary match (up to 2% or more). The Hillwood contribution is 100% vested upon reaching three years of service.
• Life and accidental death and dismemberment, short & long term insurance at no cost to the employee. 
• Flexible spending account for dependent care. 
• Metro commuter benefits of up to $100 per month. 
• Best in class paid time off – new hires accrue up to 3 weeks of vacation during the calendar year, new hires also receive 80 hours of paid sick leave each year and 11 paid holidays. 
• Mental wellness support.
• Discounts in the shop and Merriweather Café.
• Free admission to the museum and festival days.
• Casual Monday.
• Free on-site parking.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice. When sending your resume to staffing-dev@hillwoodmuseum.org  please let us know of any accommodations you may find helpful while engaging in our process. 

This position is compensated at $23.50/hour. Please visit our website www.hillwoodmuseum.org for more information on this and other career opportunities. 

Hillwood requires all employees to be vaccinated against COVID-19. The most recent booster recommended by the CDC is the updated bivalent booster to be taken at least two months after the second primary series dose or last booster.

Applicants who have qualifying medical conditions or who have a sincerely held religious belief may request an exemption from the vaccination policy. Exemptions are determined on a case-by-case basis and in accordance with applicable law. Any medical information concerning an applicant’s disability will be treated as a confidential medical record in compliance with applicable federal, state and local laws.