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Education Programs Manager

Job Summary:

Oversees and innovates Hillwood festivals and large-scale programs serving multigenerational audiences, and provides coordination for all department programming and activities

Key Job Elements:

  • Oversees process and communications for festivals, to ensure timelines, budgets and outcome specifics are met. Builds and maintains excel spreadsheets. Suggests and implements improvements and innovations. Evaluates and analyzes visitor feedback.
  • Works closely with key colleagues to ensure the appropriate delivery of curatorial concepts and interpretive methods in each program.
  • Assists with shaping texts, and internal coordination of text documents, which includes program planning and summary documents and meetings, letters of agreement, and communication via website and other routine correspondence.
  • Manages the procurement and sourcing of program materials.
  • Manages the process of contracts including, proposal reviews, signatures, and filing of final copies.
  • Works closely with contracted graphic designers and other service providers to ensure timely delivery of all graphic elements and other deliverables.
  • Coordinates work with Horticulture, Facilities, Security, Visitor Services, Volunteers, and Cafe regarding visitor amenities and crowd management for festivals.
  • Coordinates work with IT regarding program-related AV and technology.
  • Coordinates with departments across Hillwood to keep aligned with Hillwood’s strategic goals, mission, vision, and interpretive philosophies, practices, and appropriate standards.
  • Completes and updates financial and program statistics forms and spreadsheets in excel; drafts and updates PowerPoints, reports, and binders.
  • Cultivates a stable of program “talent” outside Hillwood with expertise in horticulture, art history, performing arts, etc. who present content at programs.
  • Teaches adult and youth programs and assists with developing adult and youth programs, as needed.

Organizational Relationships

  • Reports to the Director of Interpretation.
  • Works closely with the Head of Adult Audiences and the Head of Youth Audiences, as well as with Visitor Services, Facilities, Horticulture, Security, Volunteer, Café, Exhibitions, and Curatorial staff.
  • Supervises outside vendors.
  • Interacts with various levels of staff and volunteers.


Skills and Abilities

  • Computer proficiency and knowledge is critical, including MS Office (Outlook, Word, Excel, Power Point, Sharepoint).
  • Effective and professional telephone and e-mail skills for business communications and coordination.
  • Excellent interpersonal skills such as the ability to: collegially group problem solve, communicate and work with grace under pressure, adapt to various work styles of managers, and exercise discretion.


  • Relevant experience/education and understanding of museum education or interpretation principles.
  • Professional experience of 3-5+ years is a plus. Prior experience working in a nonprofit arts organization is a plus, but not required.
  • Balance working independently without intensive supervision with regular reporting and clarification on assignments.
  • Flexibility and ability to adjust workflow to accommodate immediate needs, changing priorities, and essential long term projects.
  • Reading skills, for comprehension of exhibition and publications texts, and the ability to tactfully provide feedback as an outside reader. Proofing and editing skills are a plus

Work Environment and Physical Conditions:

The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job or may be encountered while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent the Company may do so without undue hardship.  The term “qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.   

While performing the duties of this job, the employee is frequently required to follow and give oral and written instructions; stand, walk, and/or sit for extended periods of time with limited breaks; use hands to finger, handle or feel, reach with hands and arm, and reach above shoulder height.  The employee is regularly required to climb or balance, squat, kneel, and crouch.  The employee is occasionally required to detect smells and lift, drag and/or move up to 50 pounds unassisted. The employee is required to visually or otherwise identify, observe and assess.   Special vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Employee is required to move about their work area, between buildings and the campus grounds, ascend and descend stairs and steep terrain. While performing the duties of this job the employee is subject outdoor weather conditions and temperatures which at times can be extreme.  The noise level in the work environment is usually moderate and general does not require the use of hearing protection equipment.    


The preceding job description indicates the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time nor does it proscribe or restrict the tasks that may be assigned.  This job description is subject to change at any time.


Qualified applicants should send a resume to