You are here

Museum Attendant

Title:                                         Museum Attendant

 

Employment Status:              Part-time Temporary - $14 per hour, Overtime Eligible. 

Time Commitment:

14 – 28 hours per week.  Total number of scheduled hours varies based on need.  Employee’s schedule will be a combination of weekdays, Saturdays and Sundays generally between the hours of 10:00 AM and 5:00 PM. This is a seasonal position with an estimated duration of 10 – 12 weeks.

 

Primary Functions:

  • Greets and orients visitors on station in the Mansion.
  • Manages coat/bag check.
  • May acts as rover or sits a static post inside the Mansion or Satellite exhibit space (includes gardens).
  • May answer general questions about the Hillwood/exhibit for visitors.
  • Augments various Hillwood departments by insuring healthy and informative interaction with our collection and gardens.
  • Assures a positive, enjoyable visitor experience.

 

Key Job Elements:  

                      If assigned to Mansion Coat Check:

  • Welcomes and greets visitors and checks coats/bags
  • Provides information and directions to visitors
  • Relays any emergency information to Security for their response
  • Answers Hillwood-related and general questions

 

                      If assigned as Mansion Rover or Stationary Gallery Attendant:

  • Circulates throughout assigned area and/or sits a fixed post and avails oneself to visitor interaction.
  • Provides information and directions to visitors.
  • Relays any emergency information to Security for their response.
  • Informs appropriate department heads of visitor concerns.
  • Answers Hillwood-related and general questions.

 

                      If assigned to a Satellite Exhibit Space:

  • Welcomes and greets visitors.
  • Provides information and directions to visitors.
  • Relays any emergency information to Security for their response.
  • Answers Hillwood-related and general questions

 

                     Administrative/Education:

  • Attends regular museum attendant continuing education sessions and any scheduled mandatory training sessions.
  • Participates in periodic reviews.
  • Honors the schedule commitment agreed upon prior to hire

 

Organizational Relationships:

  • Reports to their assigned shift leader
  • Interacts with staff and visitors.

 

Knowledge:

  • College training in a field related to the arts or museum management.
  • Desire to learn and thrive in a robust customer service setting.
  • Fluency in foreign languages is considered an attribute.

 

Skills/Abilities:

  • Strong communication skills
  • A warm, empathetic, and enthusiastic communicator
  • Flexibility, patience, and a positive outlook
  • Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people
  • Able to meet the seasonal time commitment
  • Timely and responsive in correspondence via email and phone
  • Basic comfort level with and regular use of email and computers
  • Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors
  • Use of a radio for communications

 

Work Environment:        
The work environment characteristics described here are representative of those a seasonal Museum Attendant encounters while performing the essential functions of the role: 

 

While performing the duties of this job, the employee is frequently required to receive oral and written instructions in English and to communicate in English in person, over the telephone, over the radio, through email and other electronic means.   Employee is required to move about their work area, between buildings and the campus grounds, ascend and descend stairs; stand, and/or sit for extended periods of time.  The employee is occasionally required to lift, drag and/or move up to 15 pounds unassisted. The employee is required to visually or otherwise identify, observe and assess.     

 

Notice:

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a MA. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required to do this role.

 

 

To Apply:            

We are a progressive, equal opportunity employer and all candidates are encouraged to apply.  You can do so by sending a cover letter and your resume to:  Staffing-Sec@hillwoodmuseum.org.  

 

Please note “Museum Attendant” in the subject line.