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Visitor Service Volunteer

Title: Visitor Services Volunteer

Employment Status: Volunteer

Time Commitment: A minimum of two, fixed or floating scheduled four-hour shifts per month equating to approximately 100 service hours annually.

Typical shifts are 9:30 am- 1:30 pm or 1:00 – 5:00 pm on Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, or Sundays.

Primary Functions:
Visitor Services Volunteers serve several important roles:

  • Greets and orients visitors at the tour desk in the visitor center
  • Helps visitors and answer questions in the mansion and auxiliary buildings
  • Assists with special events and public programming
  • Assures a positive, enjoyable visitor experience

Key Job Elements:
Visitor Center:
Visitor Services Volunteers provide visitor orientations at the tour desk in the visitor center:

  • Welcomes and greets visitors
  • Provides information and directions
  • Orients visitors and explains daily touring and programming options
  • Distributes tickets for docent-led mansion and garden tours
  • Distributes and explains the operation of the audio tour equipment
  • Answers Hillwood-related and general questions

Volunteer Services Volunteers perform as a greeter on high-volume days:

  • Checks in pre-paid visitors and directs them to the tour desk
  • Reviews the estate map, calendar of events and/or event program with visitors

On-Station Service:
Volunteer Services Volunteers serve on-station in the mansion:

  • Provides directions to visitors
  • Answers specific questions about the mansion and objects in the collection
  • Explains audio tour use
  • Facilitates the collection of tickets and movement of visitors for the docent-led tours
  • Volunteer Services Volunteers may also greet and orient visitors and answer questions while serving on-station in dacha/Adirondack building.

Organizational Relationships:

  • Reports to the Volunteer Supervisor
  • Collaborates with Visitor Services and Interpretation staff
  • Interacts with staff, fellow volunteers, and visitors of all ages


  • Interested in learning about decorative arts, the Museum’s collection, and founder
  • Experience in customer service
  • Fluency in foreign languages is greatly appreciated

Skills and Abilities:

  • A warm, empathetic, and enthusiastic communicator
  • Flexibility, patience, and a positive outlook
  • Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people
  • Detail oriented
  • Able to meet the yearly time commitment
  • Timely and responsive in correspondence via email and phone
  • Basic comfort level with and regular use of email and computers
  • Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors

Work Environment:
The work environment characteristics described here are representative of those a volunteer encounters while performing the essential functions of the volunteer role. While volunteering a Visitor Services Volunteer is regularly required to communicate professionally in person, over the telephone, through e-mail and other electronic means, stand for extended periods of time, ascend/descend stairs, move about their volunteer area, between buildings, and the campus grounds, and visually or otherwise identify, observe, and assess.

The preceding volunteer description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a VSV. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of volunteers to do this role.

To apply:
We are a progressive, equal opportunity organization and all interested parties are encouraged to apply. So, volunteer “Where Fabulous Lives!”. For prompt consideration, please complete this online application.