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Visitor Service Volunteer

Title: Visitor Services Volunteer

Employment Status: Volunteer

Time Commitment: A minimum of two, fixed or floating scheduled four-hour shifts per month equating to approximately 100 service hours annually.

Typical shifts are 9:30 am- 1:30 pm or 1:00 – 5:00 pm on Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, or Sundays.

Primary Functions:
Visitor Services Volunteers serve several important roles:

  • Greets and orients visitors at the tour desk in the visitor center
  • Helps visitors and answer questions in the mansion and auxiliary buildings
  • Assists with special events and public programming
  • Assures a positive, enjoyable visitor experience

Key Job Elements:
Visitor Center:
Visitor Services Volunteers provide visitor orientations at the tour desk in the visitor center:

  • Welcomes and greets visitors
  • Provides information and directions
  • Orients visitors and explains daily touring and programming options
  • Distributes tickets for docent-led mansion and garden tours
  • Distributes and explains the operation of the audio tour equipment
  • Answers Hillwood-related and general questions

Greeter:
Volunteer Services Volunteers perform as a greeter on high-volume days:

  • Checks in pre-paid visitors and directs them to the tour desk
  • Reviews the estate map, calendar of events and/or event program with visitors

On-Station Service:
Volunteer Services Volunteers serve on-station in the mansion:

  • Provides directions to visitors
  • Answers specific questions about the mansion and objects in the collection
  • Explains audio tour use
  • Facilitates the collection of tickets and movement of visitors for the docent-led tours
  • Volunteer Services Volunteers may also greet and orient visitors and answer questions while serving on-station in dacha/Adirondack building.

Organizational Relationships:

  • Reports to the Volunteer Supervisor
  • Collaborates with Visitor Services and Interpretation staff
  • Interacts with staff, fellow volunteers, and visitors of all ages

Knowledge:

  • Interested in learning about decorative arts, the Museum’s collection, and founder
  • Experience in customer service
  • Fluency in foreign languages is greatly appreciated

Skills and Abilities:

  • A warm, empathetic, and enthusiastic communicator
  • Flexibility, patience, and a positive outlook
  • Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people
  • Detail oriented
  • Able to meet the yearly time commitment
  • Timely and responsive in correspondence via email and phone
  • Basic comfort level with and regular use of email and computers
  • Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors

Work Environment:
The work environment characteristics described here are representative of those a volunteer encounters while performing the essential functions of the volunteer role. While volunteering a Visitor Services Volunteer is regularly required to communicate professionally in person, over the telephone, through e-mail and other electronic means, stand for extended periods of time, ascend/descend stairs, move about their volunteer area, between buildings, and the campus grounds, and visually or otherwise identify, observe, and assess.

Notice:
The preceding volunteer description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a VSV. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of volunteers to do this role.

To apply:
We are a progressive, equal opportunity organization and all interested parties are encouraged to apply. So, volunteer “Where Fabulous Lives!”. For prompt consideration, please complete this online application.